Our assurance to you 

We understand that planning your cruise is a big commitment. At Emerald Cruises, we do all we can to ensure you have peace of mind, from the minute you book your journey to the moment you step on board.

Recent updates

 

Updated 12th June, 2023. 
At Emerald Cruises, we understand how important travel plans are. This update will provide you with handy information on the status of our current cruise operations and health and safety protocols.  

 
Air Travel & Flight Arrangements: 
The current demand for global travel has seen significant impacts on the travel industry, both due to the surge in traveller movements as well as shortages in labour. We are currently receiving many last minute flight adjustments from airlines due to their scheduling amendments and changes in airport operations.  

We will update guests as a priority of any change to their flight tickets held by Emerald Cruises. If you have booked flights with a travel advisor, or the airline directly, please update us with any changes by emailing hello@emeraldcruises.ca and include your Full Name, Cruise Departure Date, Booking Number, Contact Details and a summary of your new arrangements including new flight details. 

Read our Essential Pre-Cruise Travel Information here. 

Health & safety 

Rest assured in the knowledge that our dedicated crew members make your health and safety a top priority. 
Two senior cruise ship staff walking the top deck past a row of sun loungers as the sun begins to set Two senior cruise ship staff walking the top deck past a row of sun loungers as the sun begins to set

Our dedication to our guests encompasses not only the guest experience, but also your safety, health, and wellbeing. We also continually adjust our policies to reflect the requirements in the regions we visit. 

The assurance of a global brand 

As a global group, we’re committed to maintaining outstanding levels of service. We partner with businesses and suppliers worldwide to provide the best in cruising, so you can rest assured that your journey is in safe hands.
An Emerald Cruises luxury river ship sailing down the Danube in Budapest in front of the Parliament building An Emerald Cruises luxury river ship sailing down the Danube in Budapest in front of the Parliament building

Additional information

 collection of luxury river and yacht cruise brochures  collection of luxury river and yacht cruise brochures

Request your free cruise brochure

Need help choosing the perfect destination? Take a look at our free brochures for inspiration.

Luxury yacht docked in the heart of Rovinj in Croatia Luxury yacht docked in the heart of Rovinj in Croatia

The yacht experience

Enjoy the luxury yacht lifestyle.

Luxury river ship docked in Bernkastel, Germany, with the landscape reflected in the water’s surface. Luxury river ship docked in Bernkastel, Germany, with the landscape reflected in the water’s surface.

The river experience

Discover life on the river.

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