Our Commitment to Your Health & Wellbeing

With the world embracing travel once again the wellbeing of our guests, our crew and the communities we visit remains at the heart of everything we do.  We will continue to remain focused on health and safety measures to ensure you have a memorable journey. We are also committed to adjusting our policies to reflect the requirements in the regions we visit, and you will be advised of any changes well in advance of your travel commencing.

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Medical Evaluation
Our Dedicated Team
Healthy Crew
Contact-Free Check In & Check Out
Briefings and Screenings
Briefings & Screenings
Contact-free movement
Enhanced Cleaning Commitment
Socially aware dining
Socially Aware Dining
Contact-Free Movement
Air Circulation
Smaller Groups & Social Proximity
Carefully Selected Local Partners
Wellness Throughout Your Journey
Wellness Throughout Your Journey
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A Safe Start to Your Journey

Medical Evaluation

Vaccination & Testing Requirements
Emerald Cruises will remove the requirement for guests to confirm their vaccination status or testing requirements when boarding their cruise or journey, for departures from 1 March 2023. We strongly recommend guests to still be vaccinated to travel, to safeguard your health and wellbeing. It remains the responsibility of guests to adhere to any local government and health restrictions or advisories on destinations for their complete journey. For Ocean Cruise guests, due to requirements of local authorities with respect to ocean cruising ports and international travel, Emerald cruises will assist guests in sourcing any COVID-19 testing for their onward journey (at Emerald Cruises expense) until further notice.
 
Guests must:
  • Complete any travel entry requirement forms for the country at the start of your Emerald Cruises journey
  • Check with your airline for any updates to protocols or boarding requirements.
 
PCR/RAT testing:
Guests are expected to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. We do not require additional PCR or RAT tests when boarding our ships. 

Our Expertly Trained Team

Our Dedicated Team

Our Captains, Hotel Managers and Cruise Directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. You can enjoy the same exciting program of on board and on shore experiences, tailored to smaller groups. The team are readily available to ensure every detail of your journey with us is memorable, for all the right reasons. They will ensure health and safety protocols are followed on a daily basis.

Healthy Crew

Having the best crew looking after you is at the heart of Emerald Cruises’ core values, and we are committed to ensuring they are healthy while doing so. 

Every member will be vaccinated, and the entire Emerald Cruises team are empowered to ensure we all exceed the required protocol and are focused on making sure you have a truly exceptional experience.

Masks
We will follow local government and health advice, which Emerald Cruises must adhere to. 

A Warm & Safe Welcome

From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease. You can expect:

Contact-Free Check In & Check Out

We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from your Star-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Star-Ship, our crew will be there to greet you with a warm smile.
Briefings and Screenings

Briefings & Screenings

We will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy, and also offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.

The On Board Experience

At Emerald Cruises, the guest experience will always remain at the heart of everything we do. In addition to our long-standing exceptional level of service on board, you can expect:
Contact-free movement

Enhanced Cleaning Commitment

Our on board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.
Socially aware dining

Socially Aware Dining

You can expect the same delightful dining experiences when you travel with us, savouring a choice of dishes inspired by regional cuisine and local produce. We are adapting and redesigning our on board food and beverage service to ensure extra care is taken in order to minimize social contact. 

Contact-Free Movement

The spacious surrounds of our Star-Ships in combination with the low guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our Star-Ships to further reduce risks. Contact-free hand sanitizer dispensers will be readily available in all public spaces and guest corridors on board, while automated doors and contact-free guest servicing will minimize the number of touchpoints.

Air Circulation

Our river ships and luxury yachts are equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channelled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside.

Staying Well on Shore

Smaller Groups & Social Proximity

Discovering the local culture of your destination is the highlight of every river cruise. Create memories to cherish during our choice of on shore excursions. You will travel in smaller groups, allowing for a more intimate travel experience. To enhance your sightseeing, you can utilise our digital headsets, which will act as your personal tour guide and travel map.

Trusted Local Partners

Carefully Selected Local Partners

As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service, and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Star-Ships.
Wellness Throughout Your Journey

Wellness Throughout Your Journey

Your wellbeing is our number one priority, both during your time on board and on shore. Journey to and from your destination with complete peace-of-mind. All transport vehicles will be equipped with hand sanitizer and will undergo deep cleaning after every journey, surpassing the high industry standards required. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.
We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.