Cruise With Confidence

Cruise with Peace of Mind. With Emerald Cruises, you are in safe hands

Book & Cruise with Confidence

We’ve created our Book with Confidence Assurance to provide you with the flexibility to defer travel plans, change departure dates and even cancel your itinerary without any fees. This means you can have complete peace-of-mind when booking your next getaway with us.

To ensure you can travel in complete confidence, we are continuing to work closely with Cruise Lines International Association (CLIA) and local and international government health agencies. Your safety and wellbeing is our highest priority and we are constantly updating our protocols to meet government guidelines and exceed regulatory requirements. 

Ready to welcome you back safely

Covid-19 FAQ

Pre-departure

Q. Can I purchase Canadian COVID medical insurance for my upcoming cruise?
A.

Yes, emergency medical insurance for COVID-19 related expenses is available for purchase for fully vaccinated cruise passengers through Manulife.  Please click here to learn more.

Q. Do I need to be fully vaccinated to travel?
A.

Emerald Cruises will only accept fully vaccinated guests on-board our river Star-Ships and Superyacht. We currently recognize the following vaccines for embarkation. We will also accept a combination of two different vaccines from this list:

• BioNTech & Pfizer 2 doses
• Moderna 2 doses
• AstraZeneca 2 doses
• Johnson & Johnson
• Sputnik V 2 doses
• Sinopharm / Sinovac 2 doses

While Emerald Cruises can accept these vaccines, the guest and booking agents are responsible for ensuring that countries transited to and from the port of embarkation / disembarkation also accept these vaccines. Emerald Cruises also recognizes that the landscape around vaccination is changing quickly.

Vaccinations must be current at time of travel. Current means a person has received all recommended COVID-19 vaccines, including any booster dose(s) when eligible. For country entry requirements where a booster dose is not mandatory, embarkation will be permitted with standard dose requirements.

Should a guest be in receipt of a vaccination not listed above, but which is approved by their National Health Authority, Emerald Cruises will consider acceptance on a case-by-case basis.

Q. Are there additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination and/or negative COVID-19 test results, or any COVID-19 travel Insurance coverage should this apply at the time. For further information please visit: https://travel.gc.ca/travelling/advisories
Q. Do I need to provide a negative PCR COVID-19 or RAT test prior to embarking my cruise?
A.

River Cruising: Guests are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. We do not require additional PCR or RAT tests when boarding our Europe river cruise Star-Ships.

Yacht Cruising: Guests joining our Superyacht, Emerald Azzurra in Europe may be required to take a Rapid Antigen test on embarkation (no additional cost). A negative test PCR/RAT result for COVID-19 should be submitted in-line with any airline or country entry requirements on your journey. If no test result is required, Emerald Cruises still highly recommends taking a test within 72hrs of departure to reduce the risk of disruptions to your travel after departing your home (own expense).

Q. Do I need to complete a pre-cruise health questionnaire?
A. Yes. To ensure we can determine that all guests are safe and well before their journey with us begins, we will require you to complete a pre-departure medical health evaluation form. This form will be sent out with your final documentation prior to your journey and you will need to ensure it is returned/completed on embarkation.
Q. Do I need to pack my own mask and hand sanitizer?
A. We recommend guests should travel with a supply of their own face masks and hand sanitizer, to be available in their hand luggage for connecting travel arrangements, which may include flights,
hotels, and transfer arrangements.

Onboard

Q. What are the requirements for crew on board?
A.

Every Crew Member will be fully vaccinated prior to joining all our river Star-Ships and Superyacht and they must have a negative COVID-19 PCR test, following 7 days of self-isolation in their home
country prior to travel to the vessel. On arrival to the Star-Ship and Superyacht, all Crew Members are further isolated for a period of 5 Days, following a Rapid Antigen Test. All Crew Members will receive extensive instruction and training in COVID-Security, prior to travel and also prior to starting work onboard. Crew Members are empowered to ensure all team members work safely within the strict protocols and a COVID secure way.

Q. Will there be enhanced cleaning?
A. Our on-board crew will be enhancing our already intensive, frequent and high standard cleaning protocols in public areas and cabins, ensuring all surfaces and spaces are kept clean. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitization stations will be placed throughout the Star-Ship and Superyacht.
Q. Do I need to wear a mask?
A. Face masks may be required in all public areas on the Star-Ship and Superyacht when physical distancing is not possible. We will follow local government and health advisories which Emerald Cruises must adhere to. Your dedicated onboard staff will keep you updated on requirements.
Q. Will there be a health and safety briefing?
A. Our onboard team will host mandatory briefings and screenings. These sessions are designed to ensure every member of our guests and crew are healthy and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols. 
Q. Will I be tested onboard?
A.
Q. How many Doctors are onboard? Is there a medical facility?
A. Our Star-Ships and Superyacht are fitted with an onboard medical facility. The facility is staffed by one doctor (EC). Our medical staff have undergone specific training and awareness in infection control, monitoring and treatment. The medical facility is fitted with equipment to perform PCR testing.
Q. Are there dedicated isolation cabins onboard?
A. No, if a guest test positive they will be required to isolate in their stateroom or suite. Every cabin has double filtered single flow air, using HEPA rated filters to remove bacteria and micro particles.
Q. Is there any changes to dining?
A. All dining options on board your cruise are currently being delivered as advertised. We will follow any local requirements change or health advisory as necessary.
Q. Will there be any impact to excursions on my journey?
A. While we are planning to operate our schedule of on shore excursions, they will be conducted according to local COVID-19 requirements and so the following may apply: 

-Opening times of venues may be changed 
-Group sizes may be changed or adjusted on a daily basis 
-There may be other amendments to excursions, due to possible closures, or routing changes etc 
Q. What happens if a guest or crew member tests positive while on my cruise
A.

In Port
In the event a guest or crew member returns a positive COVID-19 test result during our medical screening process prior to embarkation, the guest and/or crew member will be denied approval to board the vessel. Emerald Cruises will follow local government and health authorities advise in this instance for their repatriation.

On board
In the event a guest or crew member returns a positive Covid-19 test result, following Local Health Department advisory, the guest/crew member is immediately isolated in their cabin with their close contact (travel companion) and additional testing, including PCR will be done. Local health authorities will advise any quarantine requirements relevant to the region. Quarantine may require guests to be moved into hotel quarantine, own expense, or quarantine in their stateroom or suite on the Star-Ship or Superyacht, this will be dependent on following local requirements, and where the vessel is sailing/located at the time. Our team in Europe will ensure to keep open communication with the guests and connect them with our customer care team to manage homeward travel on completion of quarantine. We strongly recommend all guests take out COVID-19 Travel Insurance to be covered in this instance.

Q. What happens if a positive case is detected on board?
A. Guests who present any COVID-19 symptoms will be required to immediately isolate within their stateroom or suite alongside any members of the same travelling party sharing the cabin. A rapid COVID-19 antigen test will be conducted followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.
Travelling Home
Q. I need to be able to provide a negative PCR or RAT test to return home or for my onward journey, how will this be managed?
A.
River Cruising: Emerald Cruises will assist guests in sourcing any COVID-19 testing for their onward journey (at guests own expense). Costs dependent on test required and country of testing range from Euro 20 to Euro 40 for Rapid Antigen testing. Please check the country entry requirements for your post cruise travel.

 
Ocean Cruising: Emerald Cruises will assist guests in sourcing any COVID-19 testing for their onward journey (at Emerald Cruises expense).

Call our Cruises Experts on 1 (855) 444 0161 to secure your place or