Travel Advice & Travel with Confidence

You are in safe hands

Travel Advice

Updated: 4 November 2022

At Emerald Cruises, we understand how important travel plans are. This update will provide you with handy information on the status of our current cruise operations and health and safety protocols. 
  
Health & Safety COVID-19 Protocols – River & Ocean Cruises:

We are continuously updating our protocols to safeguard both the health and the experience of our guests. 
 
For more information on our current health and safety protocols please visit Cruise with Confidence.

 

 


Read our Essential Pre-Cruise Travel Information here.

Travel with Confidence

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional value. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.
To ensure you can travel in complete confidence, we are continuing to work closely with Cruise Lines International Association (CLIA) and local and international government health agencies. Your safety and wellbeing is our highest priority and we are constantly updating our protocols to meet government guidelines and exceed regulatory requirements. 

Flexible Booking Plan
 
For complete peace of mind, purchase our Flexible Booking Plan - click here for details.

Platinum Protection Plan

The Platinum Protection Plan ("PPP") is available for new river and ocean cruising bookings for travel after January 1, 2022 for Scenic and Emerald Cruises ("Eligible Booking"). Find out more here. 

Awarded by Cruise Critic

We are proud to be awarded by the discerning Editors of Cruise Critic 'Best River Line For Value' 5 years in a row and running. There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe, make our journeys exceptional for the price.
Emerald Cruise Critic Awards

A wealth of generous inclusions

Whether you’re planning on joining us for a luxurious yacht cruise along some of the world’s most stunning coastlines, or you’d prefer an award-winning river cruise through Europe or Southeast Asia, we carefully plan every itinerary to best showcase the destinations we visit. 
 
Docking centrally in delightful cities, towns and villages, become fully immersed in local life during specially selected EmeraldPLUS experiences and EmeraldACTIVE excursions, all included in the price you pay. 
 
Relax knowing everything is taken care of, from delicious on board cuisine and drinks with lunch and dinner, to once-in-a-lifetime experiences on shore and on board, free Wi-Fi to share you moments with loved ones, as well as all gratuities.


Here’s a full list of what you can enjoy on an Emerald Cruises river cruise:

  • All airport transfers
  • All on board meals
  • Complimentary wine, beer and soft drinks – to accompany lunch and dinner
  • Glass water bottles refilled daily
  • Exciting excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
  • Knowledgeable local guides – to bring every destination to life
  • ESPA luxury toiletries
  • Wi-Fi on board
  • All tips & gratuities
  • All airport taxes and port charges

The assurance of a global brand presence

Emerald Brexit Assurance
While our offices are based in the Canada, we are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in Europe River cruising, so you can rest assured that your holiday is safe and you're travelling with the best.

Our Awards

There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks five years running.

Cruise with Confidence

To ensure you can travel in complete confidence, we are continuing to work closely with Cruise Lines International Association (CLIA) and local and international government health agencies. Your safety and wellbeing is our highest priority and we are constantly updating our protocols to meet government guidelines and exceed regulatory requirements. 
Call our Cruises Experts on 1 (855) 444 0161 to secure your place
Terms & Conditions: The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after January 1, 2022 for Scenic and Emerald Cruises (“Eligible Booking”). The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added at a later date. The PPP is not available on Russian cruises, Russian cruise tours, Amazon and Galapagos cruises or land tours and the PPP is also not available to new bookings using a Future Travel Credit. If you have purchased the PPP with an Eligible Booking, and your Eligible Booking is cancelled due to a one or more Prescribed Reasons, any time on or before 31 days prior to your prior to the date your journey commences with Us, including flight arrangements, we will refund all money paid on your Eligible Booking, less the PPP Fee, airline cancellation fees, if any and travel agent administration fees; or if cancellation occurs at any time on or after 30 days but no later than 15 days prior to your prior to the date your journey commences with Us, including flight arrangements due to one or more Prescribed Reasons, we will refund 70% of the money paid on your Eligible Booking, after deducting the PPP Fee and travel agent administration fees. If you have booked a cruise with an applicable Fly Deal or other Earlybird Offer, any airline cancellation fees will be deducted from the refund amount if flights have been ticketed. The PPP is not an insurance policy and does not, nor is it intended to, replace any travel insurance or cancellation and interruption insurance.